When a passenger is involved in a rail accident/incident, he is entitled to get compensation from the railways but the claims cases have to be filed in the Railway Claims Tribunal within one year of the incident/accident. In case of Mumbai Bench, the office of the Railway Claims Tribunal is at 180, P.D'Mello Road, 19/T Wig-Wam, Mumbai 400 001.
An application for compensation payable, under Section 124 and 124A of the Railway Act 1989 may be filed before the Bench having territorial jurisdiction over the place from which the passenger obtains or purchases his pass or ticket or where the accident or untoward incident occurs or where the place of destination station lies or where the claimant normally resides.
Besides Mumbai, the other Railway Claim Tribunals over Western Zone are at Ahmedabad, Bhopal & Jaipur where the claims can be filed subject to the conditions as above. Information regarding addresses and telephone numbers of these benches has been provided in the zonal time tables for the convenience of the passengers/claimants.
It is important to file an application before the Claims Tribunal for compensation for the loss of life or personal injury to a passenger, in the stipulated time frame. If claims are filed after one year, the claimant has to submit a condonation application along with his case with suitable reason for the delay.
SOURCE - (Sharat Chandrayan)
Chief Public Relations Officer