MUMBAI: Western Railway has launched anawareness campaign, called Know Your Rights, toeducate passengers about the correct pricing and quantity of the food provided on outstation trains.
WR had received several complaints ofcontractors overcharging passengers, serving fewer food items, and demanding money to serve curds or packaged water though these are included in the meal package.
"As a pilot project, passengers on five trains, including Maharashtra Sampark Kranti, Avadh Express and Paschim Express, will receive an SMS stating the standard vegetarian and non-vegetarian meal rates, along with the helpline number and email ID to register complaints," said Sharat Chandrayan, WR chief public relations officer.
Leaflets of the campaign, along with meal rates and helpline numbers printed on them, will be also distributed among the passengers.
"WR provides onboard catering services in outstation trains through pantry cars and train vending. The price, quantity and quality of each food item is fixed by the railway board. If a passenger finds that he has been overcharged or the quantity is not as desired, he can complain by calling on 1800111321 (toll-free), or 09004441955 or send an email to firstname.lastname@example.org," said Chandrayan.
WR plans to soon extend the drive to other trains too.
Source..Times of india