Dec 1, 2015

24x7 ticket cancellation facility at 53 stations in Lucknow

LUCKNOW: Cancellation of tickets will become easy and convenient from Tuesday (December 1). Passengers can get their tickets cancelled at even the stations that do not have a current counter (where passengers can cancel tickets and claim refund round-the-clock). 

Lucknow division has only two stations with current counters, Lucknow and Varanasi. At other stations, cancellation facility is available only till 8pm and passengers have to wait until next morning to get their tickets cancelled. 

Now, a UTS (Unreserved Ticketing System) counter at non-charting stations will be marked exclusively for cancellation of tickets and refund of fare round-the-clock. The rule will come into effect from Tuesday (December 1). 

Now, cancel reserved Rail tickets at a general counter



However, the cancellation and refund facility will be extended only to those tickets which were booked at the Passenger Reservation System counter, ruling out the facility for tickets booked through other modes like online and apps.

Starting Tuesday, Indian railway stations will allow cancellation and refund of reserved tickets at an additional counter which was until now dispensing only unreserved tickets, an official statement said.

In a bid to usher in passenger-friendly measures, the railways ministry has decided to convert one Unreserved Ticketing System (UTS) counter, where only unreserved tickets are sold, into a UTS cum Passenger Reservation System (PRS) counter, where only reserved tickets are sold.

However, the cancellation and refund facility will be extended only to those tickets which were booked at the PRS counter, ruling out the facility for tickets booked through other modes like online and apps.

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