PASSENGER AMENITIES, SERVICES AND DIGITAL INDIA INITIATIVES
· Provision of All India Security Helpline ‘182’
All India Security Helpline ‘182’ has been provided over Indian Railway to facilitate the travelling passenger. The service is very important public service and may play an important role in any emergency like crime against women, onboard unlawful activity, train accidents, medical attention required fire etc.
· Provision of All India Passenger Helpline ‘138’
The All India Passenger Helpline ‘138’ has been provided as a public interface for quarries/complaints related to Medical Emergency, Cleanliness, Food & Catering, Coach Maintenance, Linen etc. (Except Security).