Sep 11, 2016

SMS based Passenger Complaint & Suggestion System (SPCSS) for Indian Railways passengers

Railway SMSIndian Railways have introduced a System where one can complain from a running train.  The SMS about complaint will be acknowledged and attended.  Give the Train No., Bogie No., precise nature of complaint like no water in toilets, no lights, fans not working, security problem or whatever through SMS.  The Railway number to which one can SMS is 8121281212.  This will help someone in emergency.
OBJECTIVES
  1. To get complaints/suggestions from customers through SMS for aligning railway resources and priorities to customers’ aspirations and expectations.
  2. To reduce the gap between the customers’ expectations and railway’s performance.
  3. To help railways prioritize focus areas.
  4. To foster greater participation of customers in railway services.
SALIENT FEATURES
  1. Complaint/suggestion can be registered at 8121281212 by sending an SMS.
  2. In response, an automated acknowledgement with a unique ID will be sent as an SMS.
  3. With the unique ID, passenger can know the status of the complaint by sending SMS:- “STATUS < SPACE > < REFERENCE ID>” to 8121281212 or by logging on our website scr.indianrailways.gov.in/
  4. Final reply will be sent through an SMS and will also be available on website- www.scr.indianrailways.gov.in/

Tatkal bookings jump on IRCTC Lite site


irctc-litesite

Lucknow (LKO): Booking an e-ticket during rush tatkal hours can be easier with IRCTC Lite, a new facility launched by the Indian Railway Catering and Tourism Corporation (IRCTC).

To improve service and to reduce traffic and unnecessary hits during peak hours, IRCTC has launched IRCTC Lite during tatkal period which is from 10am to 12 noon. The new service is effective from 9:30am.

Railways take ‘punctuality’ to a whole new track; reports 82% improvement



New Delhi: Indian Railways, which on Wednesday shocked passengers with plans to raise basic fares on the Rajdhani and other superfast trains by as much as 235% in a surge pricing model, has also reported an improvement in the overall punctuality rate after improvisation on the Ghaziabad-Mughalsarai route, with mail and express trains improving their performance by over four per cent to clock 80.83 per cent punctuality during April-August.

Railways stalls Talgo trial info under RTI



Claims exemption under Section 8 (d) of the RTI Act pertaining to information related to trade secrets and intellectual property rights

Mumbai: The railways and its various zones, especially Western Railway, might have gone on a PR overdrive at the trials of the Spanish-built Talgo train, but it refused to share details of the trial under a Right to Information plea filed by Essel Group’s DNA.

Consultant to find remedy to waterlogging at Howrah, Tikiapara: GM/ER



Howrah: Eastern Railway has appointed a consultant to find a remedy to waterlogging of railway tracks at Howrah and adjoining areas, which affected train services for three days since Monday night, an official said here today.

“A consultant has been appointed for finding a remedy to waterlogging of tracks at Howrah and Tikiapara. A report by the consultant is expected by February,” ER general manager Ghanshyam Singh said at a function here.

 

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