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Eastern Railway proudly announces the outstanding performance of its RailMadad wing in efficiently resolving passenger grievances. From April 2023 to December 2023, the average time taken to resolve RailMadad complaints is an impressive 41 minutes, with an extraordinary disposal rate of nearly 99.98%. Key Highlights: Diverse Complaint Categories: The RailMadad platform addresses a wide array of passenger concerns, including late train running, toilet conditions, water supply, luggage theft, medical assistance, Divyagan facility, UTS recharge wallet, online ticketing, ATVM machine, parcel facilitation, food quality, quantity, and unauthorized persons in SLR. Swift Response
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Read MoreTransfer on Spouse Ground at Same Station RBE No. 23/2010 PC NO.185 GOVERNMENT OF INDIA MINISTRY OF RAILWAYS (RAILWAY-BOARD) NO.E(NG)I-2009/TR/29. New Delhi, dated 02-02-2010. The General Managers (P) All Indian Railways and Production Units (As
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Consequential train accidents have declined over the years, as shown by the graph below:- The average number of consequential train accidents during the period, 2004-14 was 171 per annum, while the average number of consequential train accidents during the period, 2014-23 has declined to 71 per annum. The following measures have been taken by
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