EASTERN RAILWAY’S RAILMADAD WING ACHIEVES REMARKABLE SUCCESS IN PASSENGER GRIEVANCE REDRESSAL

20-01-2024

Eastern Railway proudly announces the outstanding performance of its RailMadad wing in efficiently resolving passenger grievances. From April 2023 to December 2023, the average time taken to resolve RailMadad complaints is an impressive 41 minutes, with an extraordinary disposal rate of nearly 99.98%. Key Highlights: Diverse Complaint Categories: The RailMadad platform addresses a wide array of passenger concerns, including late train running, toilet conditions, water supply, luggage theft, medical assistance, Divyagan facility, UTS recharge wallet, o­nline ticketing, ATVM machine, parcel facilitation, food quality, quantity, and unauthorized persons in SLR. Swift Response

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Mumbai: After dirty lemon-water, railway station stall offers rat-water
April 1, 2019

Soon after, the railway officials sealed the unit at Bandra and started an investigation in the matter. The GRP have registered a non-cognisable offence in the matter Mumbai: After dirty lemon-water, railway station stall offers rat-water A video grab shows the rat stuck inside the glass case stocked with water bottles Think twice before you

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Equipment Failure at Indian Railways Raises Questions Over Long-Term Safety Strategy
April 1, 2019

The Indian Railways has witnessed a significant number of equipment failures between April 2018 and January 2019, according to internal government data, raising questions over the national transporter’s safety strategy. The incidents fall into a number of different categories: ‘rail fracture’, ‘train parting’, signal and weld

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Indian Railways planning to introduce this service to make travel safer for women
April 1, 2019

  In an effort to make train travel safe for women, Indian Railways' Centre for Railway Information Systems (CRIS) is planning to launch an SOS application soon. This app will be a part of railways' efforts to make passengers' journey safer. It is also aimed to offer help immediately in case of an emergency. According to HT

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Railway constitues panel to enquire derailment of Chhapra – Surat Tapti Ganga Express
April 1, 2019

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रेलवे में धनबाद डिविजन का फिर बजा डंका, राजस्व वसूली में नंबर दो
April 1, 2019

धनबाद रेल मंडल अपनी बादशाहत सलामत रखने में इस बार भी कामयाब रहा। 31 मार्च की शाम आए परिणाम में भारतीय रेल में धनबाद दूसरे स्थान पर एक

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सिटी Railway Station पर लगेंगे 25 CCTV कैमरे, अधिकारियों ने किया संयुक्त सर्वे
April 1, 2019

सिटी रेलवे स्टेशन की सुरक्षा को ध्यान में रखते हुए 25 सीसीटीवी कैमरे लगाए जा रहे हैं और आने वाले समय में इनकी संख्या और बढ़ाई जाएगी।

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