EASTERN RAILWAY’S RAILMADAD WING ACHIEVES REMARKABLE SUCCESS IN PASSENGER GRIEVANCE REDRESSAL

20-01-2024

Eastern Railway proudly announces the outstanding performance of its RailMadad wing in efficiently resolving passenger grievances. From April 2023 to December 2023, the average time taken to resolve RailMadad complaints is an impressive 41 minutes, with an extraordinary disposal rate of nearly 99.98%. Key Highlights: Diverse Complaint Categories: The RailMadad platform addresses a wide array of passenger concerns, including late train running, toilet conditions, water supply, luggage theft, medical assistance, Divyagan facility, UTS recharge wallet, o­nline ticketing, ATVM machine, parcel facilitation, food quality, quantity, and unauthorized persons in SLR. Swift Response

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Prime Minister flags off two new Vande Bharat Express trains from Gorakhpur Railway station
July 8, 2023

Vande Bharat Trains introduced between Gorakhpur-Lucknow via Ayodhya, and Jodhpur- Ahmedabad (Sabarmati) Now, there are total 50 Vande Bharat routes operational in the Country These Trains are saving hours of Journey time as compared to the current fastest train in the routes Vande Bharat Express to provide world class experience to

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Good News – Discount Scheme in AC Chair Car and Executive Classes of all trains having AC Sitting
July 8, 2023

The element of discount shall be upto maximum 25% on the basic fare Other charges as applicable shall be levied separately Train having classes with occupancy less than 50% (either end to end or in some specified legs/sections) during the last 30 days shall be taken into consideration Discount to be implemented with immediate

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PM flags off five Vande Bharat trains
June 27, 2023

The Prime Minister, Shri Narendra Modi flagged off five Vande Bharat Express trains at Rani Kamalapati Railway Station in Bhopal, Madhya Pradesh today. The five Vande Bharat trains are Bhopal (Rani Kamalapati) - Indore Vande Bharat Express; Bhopal (Rani Kamalapati) - Jabalpur Vande Bharat Express; Ranchi - Patna Vande Bharat Express; Dharwad -

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General Manager reviews monsoon preparations
June 23, 2023

महाप्रबंधक ने  मानसून  तैयारियों की समीक्षा की मध्य रेल ने मानसून की तैयारियों के साथ कमर कसी मध्य रेल के महाप्रबंधक श्री नरेश

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Indian Railways signed MoU with United States Agency for International Development/India (USAID/India)
June 23, 2023

Indian Railways (IR) is proactively working towards the achievement of Net Zero Carbon Emission by 2030. IR has strategized multipronged approach. As part of its commitment to reduce carbon footprints, Indian Railways is taking several initiatives. In line with this, a Memorandum of Understanding (MoU) was signed between Indian Railways,

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Structural reforms to bring in paradigm shift in catering business
June 1, 2023

Railways has initiated structural reforms to bring in paradigm shift in catering business   Meeting of Consultative Committee of Members of Parliament for the Ministry of Railways was held in New Delhi today. The agenda of the Meeting covered 2 topics namely, Catering Services on Indian Railways, and Station Development on Indian

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